Privacy Policy

1. Introduction

NEOTIQA ("we," "our," or "us") operates ExtensionAI (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

We use your Personal Information only for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Email address
• First and last name
• Company name
• Phone number
• Business information

Usage Data

We may collect information about how the Service is accessed and used. This may include:

• Your computer's Internet Protocol (IP) address
• Browser type and version
• Pages visited and time spent
• Unique device identifiers
• Operating system

Image Data

When you upload images for visualisation processing, we temporarily store and process these images to generate AI-powered visualisations. We do not retain uploaded images longer than necessary for service delivery.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To process your visualisation requests
• To notify you about changes to our Service
• To provide customer support
• To gather analysis to improve our Service
• To monitor usage and detect technical issues
• To send you marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect and defend our rights or property
• To prevent or investigate possible wrongdoing
• With service providers who assist in our operations (under strict confidentiality)

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Uploaded images are automatically deleted after processing unless you explicitly request otherwise.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent where processing is based on consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place.

11. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hello@neotiqa.com
• By phone: +44 20 8191 3412
• By post: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Through our contact form on the website